Guest Services Representative

About the role

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. With established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts, as well as North America’s largest day spa at The Venetian® hotel in Las Vegas, Nevada, Canyon Ranch imparts integrative expertise to millions of guests. The resorts have received prestigious awards including Travel + Leisure’s Best Spa Award, Condé Nast Traveler Best Destination Spa Award, and MICHELIN Keys recognizing excellence in hospitality.

Responsibilities

• Serve as the first point of contact, welcoming and supporting guests as they begin their Canyon Ranch experience.
• Provide exceptional customer service, ensuring guest needs are met with the highest standards of hospitality.
• Greet guests, manage reservations, and handle inquiries efficiently and courteously.
• Coordinate special requests and services to enhance overall guest satisfaction.
• Demonstrate excellent communication, attention to detail, and a passion for creating memorable experiences.

Requirements

• Exhibit excellent customer service and positive interpersonal skills, including handling sensitive situations with compassion and professionalism.
• Develop and maintain effective relationships with all levels of management and staff.
• Demonstrate good judgment and maintain confidentiality as an expert in your area.
• Utilize organizational and computer skills, including Word, Excel, and PowerPoint, as needed.
• Focus on the details that make guest experiences memorable and impactful.

Benefits

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental, and Vision after 30 days of employment.
• 25 days of personal and holiday time off (vacation, sick, and holidays).
• Supplemental health care options (including Accidental, Critical Illness, and Hospital care).
• Employer-paid life insurance and Employee Assistance Program.
• Paid Maternity leave.
• A supportive, collaborative work environment with opportunities for professional growth.

Pay

$19.50 - $20.28 per hour.