Guest Services Representative

About the role

This position is located at Bayfront Hospital in Saint Petersburg, Florida. The role involves providing directions to guests and team members within the hospital system and the Orlando area.

Responsibilities

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments, and their locations to refer guests appropriately.
• Provides information to all hospital team members.
• Responds to the needs of guests and team members either on the phone or in person.
• Makes regular rounds of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation, hotel, or flight arrangements for patients and their families.
• Displays a caring attitude and sensitivity to the needs and concerns of customers.
• Presents a professional image in dress, hygiene, and communication skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Attends in-services and meetings as required.
• Completes all mandatory education.
• Assumes responsibility for professional growth and development.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent.
• Two (2) years of experience in a customer service setting.