Guest Services Manager - Valet Services
At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do, and we encourage you to bring your true self to work every day. We celebrate you and support your career journey with health & wellness programs, best-in-class learning and development, and travel discounts that feed your inner explorer.
About the role
Join our team as a Guest Services Manager, where you will oversee all valet, door, and bell service operations to deliver exceptional guest arrival and departure experiences. In this leadership role, you will guide the Guest Services team, uphold high service standards, manage scheduling and labor, and ensure smooth and efficient operations across all shifts.
Responsibilities
- Supervise all Guest Services operations including valet, bell, and door attendant services
- Recruit, train, coach, and develop Guest Services team members
- Ensure consistent delivery of high-level hospitality and guest satisfaction
- Manage staffing schedules and labor coverage for all shifts
- Monitor operational flow, guest arrivals/departures, and vehicle management
- Resolve guest concerns professionally and promptly
- Ensure compliance with safety, service, and company standards
- Oversee tip pool administration and operational reporting
- Coordinate with hotel and restaurant leadership to support overall guest experience
Requirements
- Minimum 3-5 years of experience in hospitality, guest services, valet operations, or hotel operations
- Excellent guest service and communication skills
- Ability to work indoors and outdoors in varying weather conditions
- Valid driver’s license with clean driving record preferred
- Ability to stand, walk, lift luggage up to 50lbs, and remain active for extended periods
- Flexible schedule including weekends, holidays, and overnight shifts as needed
- Professional appearance and positive attitude
- Ability to work effectively in a fast-paced team environment
Benefits
- Highly competitive wages - $75,000 annually
- Exceptional benefit plan for eligible associates and family members
- 401K matching program for eligible associates
- Flexible scheduling to focus on what is important to you
- Discounts with Crescent-managed properties in North America for you and your family
- Hotel room discounts at Marriott brand properties worldwide
About Us
At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels are respected for their differences, just like the guests and owners we serve. We are dedicated to fostering an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we create change through training, recruiting, and promoting diverse talent to strengthen our culture.