Guest Services Manager

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Requirements

• 2+ years of front desk experience
• 2+ years of supervisory experience
• High school diploma or equivalent (degree a plus but not required)
• Tech-savvy with Microsoft Office (Word, Excel, Teams)
• Flexible schedule availability
• Physically able to lift and move as needed

Skills

• Microsoft Office proficiency (Word, Excel, Teams)
• Accountable Achiever – owns results and celebrates wins
• Agile Thinker – adapts quickly and solves problems creatively
• Talent Curator – grows people, not just teams
• Transparent Leader – leads with honesty and clarity
• Leading with SPIRIT – Service, Perseverance, Inclusion, Respect, Integrity, Teamwork

Benefits

• Career Growth & Learning – 40% of management hires are internal promotions
• Invest in Your Future – 401(k) plan with company match
• Comprehensive Health Coverage – Medical, dental, and vision insurance options
• Paid Time Off & Vacation – exclusive Atrium Traveler and brand discount programs
• Perks That Fit Your Life – DailyPay, wellness programs, tuition reimbursement, exclusive discounts on favorite brands and services
• Purpose & Impact – community service and volunteer programs
• “For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.” – Maria O.