Guest Services Lead Receptionist

Essential Functions

Leads the Guest Service Desk.
Coordinates rentals for parties and large group bookings.
Responsible for cashiering and receipting of all fees, processing of daily use passes, promptly scanning membership cards, accurate, daily reconciliation according to the approved cash handling procedures.
Retrieves and balances money drops from safe.
Greets and assists customers on the phone, in person and via e-mail; provide information to customers as needed.

Competencies

• Demonstrated ability to communicate with the public in a courteous and tactful manner which projects a favorable image of the City of New Brighton.
• Anticipates/discovers problems with registration information or point of sale issues before they happen, and recommends solutions to the problems.
• Assists in the training of new Guest Services Representatives through established processes and procedures.
• Consistent communication with guest service representatives on policy change.
• Allows facility staff to know about customer questions or needs and are provided with the information needed to plan and run their respective programs and events.
• Responds to accidents and/or emergencies.
• Problem solves with the ability to tackle a problem by using logical, systematic, sequential approach; make a systematic comparison of two or more alternatives; notices discrepancies and inconsistencies in available information; identifies a set of features, parameters or considerations to take into account, in analyzing a situation or making a decision.
• Completes various office support duties and housekeeping tasks as needed.

Minimum Qualifications

• A High School Diploma or GED with moderate work-related experience.

Core Values

• Innovation: We embrace innovation by staying curious, adaptable, and growth-minded while balancing new ideas with practical solutions.
• Excellence: We strive for excellence by delivering high-quality work with flexibility, support for one another, and meaningful service to our community.
• Optimism: We choose optimism in how we show up each day, bringing positive energy, encouragement, a sense of fun, and a focus on solutions.
• Connection: We build strong connections by communicating openly, working collaboratively, and creating a space of trust, support, and inclusion.

Disclaimer

The information listed above reflects minimum standards and illustrations of the various types of work that may be performed. The omission of specific job functions, requirements, or tasks does not exclude them from the job if the work is similar, related, or a logical extension of the work assigned. This job description does not constitute an employment agreement between the employer and employee. The City of New Brighton is an Equal Opportunity Employer.

Benefits

• All Staff Paid Sick Leave / Earned Sick & Safe Time
• New Brighton Community Center Membership
• Employee Assistance Program
• Vision discount at participating providers
• PERA Retirement for non-union staff, some employees may be exempt from PERA depending on position
• Optional 457 / 457 Roth retirement plans
• MERSC - discounts for various retail, services, and events
• Full-time Staff Employer contribution to health insurance premium & health saving account, with cash option if waived
• Employer-paid life insurance, with supplemental policies available
• Employee Wellness Program
• Paid parental leave
• Flexible benefit plans for health care reimbursement, dependent care reimbursement, and limited scope health care reimbursement
• Flexible / remote work schedules
• Optional long-term disability, short-term disability, and AFLAC insurance