Guest Services Host/Hostess Associate

About the role

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

Department Detail – The Guest Services Department maintains the standard of Servant Hospitality of The Billy Graham Training Center at the Cove (BGTC). Guest Services manages facility usage and service coordination to support all events. Our commitment is to ensure guests experience Servant Hospitality during their time at The Cove.

Job Summary – The Host/Hostess is responsible for greeting, answering questions and assisting with special needs of guests and visitors.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Responsibilities

Essential Duties

• Graciously and cheerfully welcomes and assist guests on arrival and throughout their stay at the BGTC
• Assists with preparation of services, setup and cursory cleaning in meeting rooms
• Ensure restrooms are clean and well stocked
• Assists other Guest Services staff as needed

Marginal Duties

• Other duties as assigned by the Guest Services Coordinator (Hospitality)

Requirements

Skills and Knowledge

• Strong social and verbal communication skills, especially one-on-one and in small groups
• Dependable, persistent, results oriented
• Commitment to hospitality and excellence
• Ability to work independently without close supervision
• Willingness to take initiative and be a proactive problem solver
• Ability to prioritize and manage multiple projects concurrently
• Ability to analyze and make decisions based on BGTC protocols
• Maintain confidentiality where appropriate

Physical/Mental Demands

• Possesses a full range of motion and is able to walk and stand for extended periods of time
• Ability to lift 35 pounds
• Extended daily, evening and weekend hours may be required

Working Conditions

Lodge environment; Training Center

Statement of Faith & Expectations

All employees must affirm and adhere to BGEA’s Statement of Faith and Expectations for Ministry Employment as a condition of employment. The Billy Graham Evangelistic Association is a faith-based religious organization; the Statement of Faith prerequisite is based upon Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.

Statement of Faith

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16)
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10)
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15)
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23)
• We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. (Matthew 28:18