Guest Services Event Staff | Part-Time | Angel Of The Winds Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About the Role

As a member of the Guest Services Event Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena, including ushering, ticket scanning, concourse customer service, and/or greeting. You will assist guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep fans safe and informed while maintaining a fun and friendly atmosphere.

About The Venue

Angel Of The Winds Arena is a three-venue, state-of-the-art, multipurpose complex located in the heart of downtown Everett, WA. This seamless complex offers an NHL regulation ice rink open year-round and diverse arena space that can be used for WHL hockey, basketball, indoor football, trade shows, concerts, and more, as well as a full conference center that can host conventions, meetings, weddings, banquets, and more. Angel Of The Winds Arena is Snohomish County's premier entertainment and convention facility.

Responsibilities

• Provide exceptional customer service to guests, clients, and visitors by responding to questions, addressing concerns, and ensuring a positive event experience.
• Greet guests, verify or collect tickets as assigned, and direct guests to their seats or other venue locations.
• Ensure guest compliance with venue policies regarding outside food, beverages, cameras, and other prohibited items.
• Monitor guest conduct and proactively assist guests to ensure a safe and enjoyable event experience.
• Recognize, address, and resolve guest concerns and conflicts using effective communication and sound judgment.
• Assist in maintaining a safe and secure environment throughout the venue.
• Report unsafe conditions, equipment, or incidents to supervisory staff immediately.
• Perform crowd management and access control duties during events.
• Serve as a member of the emergency evacuation team by directing guests to designated exits during emergencies.
• Monitor emergency exits and provide assistance to guests with disabilities or special needs.
• Relocate to various positions throughout the venue as operational needs require.
• Distribute event materials and informational items to guests as assigned.
• Follow all event procedures, safety protocols, and supervisory instructions.

Qualifications

• Previous experience in a customer service, guest services, or hospitality role is preferred.
• Excellent customer service, interpersonal, and verbal communication skills with the ability to interact professionally with guests, clients, and coworkers while maintaining a friendly, outgoing demeanor.
• Strong conflict resolution and problem-solving skills with the ability to remain calm, professional, and diplomatic while addressing guest concerns and inquiries.
• Ability to work independently while remaining flexible and contributing effectively as part of a collaborative team.
• Ability to effectively multitask and prioritize responsibilities while working under tight deadlines and in high-pressure situations.
• Strong attention to detail with the ability to maintain accuracy and consistently meet established standards.
• Ability to follow simple to complex, multi-step instructions with a high degree of precision.
• Ability to maintain concentration and focus on detailed tasks for extended periods of time.
• Ability to stand, sit, walk, climb stairs, and move throughout the venue for extended periods.
• Must be able to occasionally lift and carry objects without assistance.

Pay

This role will pay an hourly rate of $20.77.

Benefits

• 401(k) savings plan
• 401(k) matching