Guest Services Employee - Admissions - Part Time / Year Round

About the role

The Admissions role at the Lehigh Valley Zoo (LVZ) focuses on efficient and effective guest entry, including scanning and selling tickets, experiences, and memberships. This position requires a strong focus on customer service and the ability to provide accurate information to guests.

Responsibilities

• Create and maintain a positive experience for all Zoo guests
• Operate the Fareharbor ticketing platform proficiently
• Understand procedures for member check-in, will call, AZA Reciprocal lists, etc.
• Awareness of all daily promotions, event times, discounts, coupons, offers, etc.
• Share general information with guests – events, promotions, animals off exhibit, zoo maps, communication with rest of zoo – and answer their questions
• Direct groups/birthday parties/encounters to correct location, upon arrival
• Keep entry line moving, finding proper balance between answering questions and radioing for assistance
• Work with the Membership department and gain a full understanding of the program
• Willingness to upsell guests during check in process
• Ensure cash in box is properly counted and balanced prior to and following shift
• Engage in proper radio etiquette to communicate with staff
• Attend Morning Roundup, which is held 30 minutes prior to Zoo opening
• Contribute to daily Zoo cleanup after shift or after closing time, as needed
• Understand Zoo Codes and responsibilities to assist in remedying zoo emergencies
• Other duties as assigned by Zoo management

Requirements

• High school diploma or equivalent preferred
• Must possess a valid driver’s license or have reliable transportation
• Ability to work some signature events, special promotions and Winter Light Spectacular; all which require availability on weekends, holidays and evenings

Skills

• Excellent communication skills
• Comfortable speaking to small and large groups of people
• Ability to act in a friendly, outgoing, polite, and professional manner with guests and staff
• Ability to develop and maintain effective working relationships
• Ability to follow written and oral direction and to exercise good judgment
• Comeptent handling of money

Qualifications and Experience

• Must have a valid driver’s license or reliable transportation
• Ability to work some signature events, special promotions and Winter Light Spectacular; all which require availability on weekends, holidays and evenings

Pay

$10.00 - $11.00 / Hour

Schedule

Flexible schedule