Guest Services Driver PRN

Job Summary and Qualifications

Responsible for the safe and timely transport of patients and visitors. Responsibilities include: excellent customer service, effective communication skills, follows applicable policies/procedures, attitude of ownership, ability to effectively coordinate with other hospital staff, physicians and departments.

Job Specific Duties

• Appropriately greets each patient and/or visitor and deliver excellent customer service.
• Maintains a daily safety checklist prior to driving the golf cart to ensure safety features are in working order.
• Follows through with requests for transportation in a timely fashion.
• Transports guests from one destination to another on hospital campus.
• Maintains proper usage of Security radio so driver can be contacted regarding a pick-up/drop-off.
• Makes rounds on campus and in the parking garages every 5-10 minutes not exceeding the 5mph speed limit and obeying all traffic regulations.
• Aids in maintaining the professional appearance of equipment and carts by keeping them clean and free of trash.
• Fulfills policy as to where on campus the drivers can provide transportation and which buildings we do not service.
• Parks carts safely in the P1 garage and clean carts daily which may include deep cleaning and detailing as required.
• Maintains appropriate par levels of NFRMC literature, visitor guides, etc for distribution to guests when requested.
• Follows guidelines concerning communicable disease and use of Universal Precautions.
• Utilizes appropriate equipment to protect patient and staff.
• Provides service recovery to guests by providing accurate information and referring guest concerns to appropriate department.
• Works closely with Hospital Concierge to provide safe and timely transportation upon request, provide directions, etc.
• Orients patients and visitors to surroundings.
• Notifies Director of Guest Services immediately of any mechanical or maintenance issues with the golf carts.
• Follows policy when needing to refuel the gas golf cart through the Plant Ops department.
• Aids patients and their families with information regarding transport.
• Seeks ways to assist fellow staff and ancillary departments.
• Maintains strict confidentiality in accordance with HIPAA.
• Maintains and promotes customer relations.
• Assesses and maintains equipment in readiness for transport.
• Follows chain of command regarding occurrences, incidents and complaints, completing all paperwork.
• Completes job specific competency/skills checklist and is able to demonstrate required skills and /or verbalize advance knowledge base related to specific skills.
• Performs other related functions as assigned.

Benefits

HCA Florida North Florida Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services, Wellbeing support, including free counseling and referral services, Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence, Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling, Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing, Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts. Learn More About Employee Benefits.

About the Hospital

HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center. For over 49 years, we have served North Central Florida. We offer comprehensive cardiovascular care, oncology, orthopedics, and neurosciences. We offer minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment. Other services that we provide include women’s health and wound therapy. We are fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center. Our hospital has an Accredited Chest Pain Center by ACC (American College of Cardiology) and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. We are committed to patient safety and quality of care. We have received the highest scores available in recognition of this commitment. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.