Guest Services Director

About the role

Metro Stars Gymnastics is looking for a dynamic and dedicated Guest Services Director to lead our customer service team and enhance the experience of every guest who visits our facility. You will oversee all front-of-house operations, ensuring that every visitor receives outstanding service and that our staff is motivated and well-trained.

Responsibilities

• Lead and manage the Guest Services team, providing coaching, training, and support to ensure high standards of customer service
• Develop and implement customer service policies and procedures aimed at enhancing guest satisfaction and loyalty
• Handle guest concerns and complaints promptly and effectively, ensuring resolution and satisfaction
• Collaborate with other departments to streamline processes and improve overall operations
• Monitor and evaluate guest services performance, providing feedback and recommendations for improvement
• Plan and organize guest engagement initiatives and events to promote community relations

Requirements

• Proven experience in a leadership role within customer service, preferably in a recreational or athletic setting
• Strong interpersonal and communication skills, with a passion for creating positive experiences for guests
• Outstanding problem-solving capabilities and the ability to think quickly in high-pressure situations
• Experience developing training programs and materials for staff
• Ability to work flexible hours, including evenings and weekends, as needed

Benefits

• 401(k)
• 401(k) Matching
• Dental Insurance
• Employee Discount
• Health Insurance
• Pet Insurance
• Paid Time Off
• Vision Insurance