Guest Services Director

About the role

The Guest Services Director oversees operations, serves as the primary contact for the community, and manages various departments including housekeeping, dining, and activities.

Responsibilities

• Maintain high resident satisfaction through exceptional guest service.
• Respond to and anticipate resident needs.
• Create, execute, and maintain the Community Guest Services Directory.
• Oversight of housekeeping services to ensure community standards.
• Develop and maintain relationships with local businesses and organizations.
• Manage guest relations staff, ensuring residents are engaged and content.
• Coordinate and manage communication between residents and staff, resolving issues.
• Stay informed about market trends and competitive projects.
• Hire, supervise, direct, and motivate department heads, supervisors, and team members.
• Maintain superior training and morale.
• Ensure training programs are effectively executed.
• Notify the General Manager of emergencies and beyond scope of responsibilities.
• Provide appropriate reports.

Secondary Duties

• Help develop annual operations and capital budgets.
• Develop and maintain a positive community image.
• Participate in local community affairs.
• Represent the facility and company to relevant public agencies.

Requirements

• College degree preferred.
• 3 years of management experience.
• Experience managing a budget.
• Experience with decision making and problem solving.

Qualifications

• Communicate in written and spoken English.
• Respectful and reliable team player.
• Physically able to push/pull up to 40 lbs., lift to 60 lbs., climb stairs, and handle tasks throughout the workday.
• Enjoy working with seniors.
• Basic computer and software knowledge.
• At least 25 years of age.
• Criminal record clearance required.
• TB test results within 7 days of hire and a health screen within 30 days of hire (no older than 6 months).
• Blood Borne Pathogen Training.

Skills

• Customer Focus
• Attention to Detail / Commitment to Quality
• Teamwork
• Integrity
• Strategic Decision Making & Problem Solving
• Financial Awareness
• Bold Leadership

Benefits

N/A

Pay

N/A

Schedule

N/A