Guest Services Department Manager

Description

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience during each visit. However, some managers also oversee departments. The Guest Service Department Manager’s responsibilities include:

• Making sure the Crew and Managers deliver a great customer experience.
• Ensuring sales promotions are executed well.
• Training all service staff in service procedures.
• Organizing the Front Counter McCafé and Drive-Thru areas for optimal service.

Benefits

• Competitive Pay (up to $14.00 per hour)
• Paid Time Off
• Weekly Pay
• Service Awards
• Bonus Plan
• Free Employee Meal Plan
• Medical, dental, and vision coverage
• Short and Long Term Disability, Life, and additional supplemental insurance options
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language

Duties & Responsibilities

• Monitor and provide adequate training to all employees.
• Provide an exceptional experience for all guests.
• Ensure crew enjoys working at McDonald's.
• Set a positive, professional tone for success.
• Makes sure the crew represents the brand proudly & consistently.
• Position crew members to deliver the best customer service.
• Maintain good communication between managers and crew.
• Follow targets and goals.
• Responsible for Marketing (POP/Special Events).
• Track Cash (Shortage, sales, DT Times).

Qualifications

• Previous managerial experience, preferably within a restaurant, retail, or hospitality environment.
• Positive team player with flexible schedules who likes to have fun.
• Passion for working in the fast-paced McDonald's environment.
• Must be 18 years or older to be a manager in our restaurants.
• Ability to read and write at a 9th grade level.
• Possess basic computer knowledge.
• Count money and accurately give change.
• Have a positive attitude.
• Work well in a fast-paced environment.
• Manage time effectively.
• Knowledge and training in hospitality.
• Leverage leadership skills.

Physical Requirements

• The position can be physically demanding.
• The employee may be required to stand for extended periods of time.
• Lift objects up to 20 lbs on a regular basis.
• Perform repetitive tasks with few breaks.