Guest Services Coordinator- FT, evening
About the role
The Guest Services Coordinator acts as the primary visitation representative for hospital patients, empathizing with patients and their family. This position is responsible for proactively managing any identified concerns, promoting teamwork, relationship building, and fostering a positive patient care atmosphere.
Schedule
Rotating days: 11:30am–8pm, rotating weekends and holidays.
Education and Experience
- High School graduate or equivalent preferred.
- Prefer college experience or higher education.
- Requires 3–5 years of prior customer service experience.
Qualifications
- Coordinator position requires a people-oriented, personable, friendly person who is able to work with everyone.
- Must be organized, able to do multiple tasks, be flexible and able to travel among the hospital sites.
- Ability to read and communicate in the English language.
Pay
Salary Range: $17.00 to $21.89 Hourly. The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent); positions for less than 1.0 FTE will be prorated.
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.