Guest Services - Concierge - Full Time

About the location

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

Responsibilities

• Provide exceptional, personalized service and handle all guest interactions with professionalism and care
• Respond to guest inquiries regarding resort services, activities, dining, and local attractions
• Curate tailored recommendations and coordinate reservations, tickets, and unique experiences
• Anticipate guest needs and proactively deliver thoughtful solutions
• Accurately process guest communications, packages, and requests
• Collaborate with resort departments to ensure seamless service delivery
• Resolve guest concerns with discretion, efficiency, and empathy

Requirements

• A passion for hospitality and a commitment to creating exceptional guest experiences
• Previous luxury hospitality experience preferred
• Strong knowledge of local attractions, dining, and activities, or a desire to develop deep local expertise
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and thrive in a fast-paced, guest-focused environment
• Proficiency with computer systems and administrative tasks

Benefits

• Hourly Rate: $29.88
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs