Guest Services Attendant - Food Hall

About the role

The incumbent in this position is responsible for all activities pertaining to the preparation and service of all food and drink items in a quick service restaurant outlet.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Welcome every guest to improve guest satisfaction and to promote positive guest relations.
• Inspect and clean dining area regularly.
• Practice and observe the safety rules and regulations in all dining areas.
• Responsible for all comps, offers, and point redemptions.
• Present check and collect settlement for all necessary items.
• Complete all opening and closing side duties.
• Stock areas with all necessary items, during the shift as well as the end of the shift.
• Maintain cleanliness of all dining areas.
• Have detailed knowledge of all food menu items.
• Have detailed knowledge of all coffee and tea beverages, including specific steps for preparation.
• Maintain and clean equipment according to instructions.
• Follow all policies and procedures regarding alcohol sales and service.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Communicate effectively and professionally with culinary team to maximize guest satisfaction.
• Other departmental related duties and assignments as directed by management.
• Attend seminars when needed.

Requirements

• High School Diploma or equivalent required.
• Ability to work as part of a team in a high-volume environment.
• Excellent communication (written and verbal), guest service and interpersonal skills.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Ability to deliver service level, which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable dining experience.
• Must obtain and maintain all licenses / certifications per Federal, State, and IGB Regulations.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Must be able to work nights, holidays, and weekends, as well as flexible shifts.
• Must have the ability to anticipate guest and employee needs.
• Must have good communication skills and maintain friendly, personable attitude always.
• Cash handling experience preferred.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
• Must be able to stand 50% of shift, walk 50% of shift.
• Ability to lift and carry up to 25 lbs.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Must have the ability to withstand noisy environments.

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their