Guest Services

At Electric RAYS Tanning, we're looking for an organized, customer-focused professional to join our Corporate Support team. As our Guest Services Representative, you'll be the first point of contact for our clients, helping create exceptional experiences while supporting membership services, online sales, and daily operations.

Responsibilities

• Respond to client calls, emails, and online inquiries with professionalism and care.
• Assist with membership updates, billing, freezes, and cancellations.
• Follow up on online leads and help convert inquiries into memberships.
• Maintain accurate client records and internal tracking systems.
• Prepare accounts for monthly billing (EFT) and resolve billing issues.
• Respond to Google reviews and support our online reputation.
• Communicate with studio managers and leadership to ensure excellent client service.

Requirements

• Outstanding customer service and communication skills.
• Strong organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Self-motivated with excellent follow-through.
• Comfortable using computers and learning new software.
• Sales, administrative, or customer service experience is preferred.

Schedule

• Full-Time
• Monday-Friday, 9:00 AM-4:00 PM
• Occasional schedule flexibility required around monthly billing cycles.

Benefits

• Supportive, team-focused culture
• Opportunities for growth and development
• Make a direct impact on the client experience
• Join a growing company committed to excellence

Electric RAYS Tanning is a growing multi-location Sun Spa in Idaho. We're high-energy, service-forward, and serious about doing things with intention. This is a lean corporate team, which means real visibility and real impact!