Guest Services

About the Role

This is a vessel-based position where you will interact with passengers by answering questions and assisting with specific requests. You will operate a galley and gift shop, including food preparation, beverage service, snack service, retail presentations, and the sale of local retail products.

Responsibilities

• Present a professional and friendly attitude while on duty.
• Direct and assist passenger movement on and about the vessel.
• Participate in passenger safety orientation and maintain safe conditions underway.
• Operate a galley, bar, and commissary, including preparation and distribution of snacks, sales, stocking, inventory order lists, and related paperwork.
• Perform routine maintenance such as cleaning, sanitation, restocking consumables in the cabin area and heads, and noting needed equipment repairs.
• Enhance the cruise experience for passengers by answering questions and assisting with specific problems or requests.
• Communicate with up to 150 passengers using a public address (p.a.) system.
• Work as a team with other employees to provide coordinated narration and a quality experience for customers.
• Maintain impeccably clean vessels at all times.
• Handle special projects as assigned by the business.

Requirements

• Must be 18 years or older.
• Customer service experience.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check and DOT drug test.
• Ability to operate a cash register efficiently and maintain money records.
• Must work as a team to present coordinated narration and provide a quality experience for customers.

Qualifications

Certifications (Required before first day of employment)

• Valid, unexpired USCG-approved CPR/First Aid certification.
• Alaska Food Handler card.
• TAPS certification to serve alcohol (must be obtained if 18+).

Preferred Qualifications

• Previous retail experience.
• Previous experience on passenger-carrying vessels.

Traits and Characteristics

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably:

• Alaska Native Cultural Values: Humility and pride, respect for all people (including oneself), respect for nature, humor, patience, strength, and holding each other up.
• Core Values:
  • Safety First: Prioritize the safety and well-being of guests and team members.
  • World-Class Employment: Value hard work, mentorship, a sense of ownership, and opportunities for career growth.
  • World-Class Guest Services: Exceed guest expectations by delivering exceptional experiences showcasing Alaska’s hospitality and beauty.
  • Collaborative Professionalism: Embrace teamwork with a professional spirit while maintaining dedication to excellence and integrity.
  • Community Collaboration: Actively partner with local businesses and communities to create social and economic opportunities.
  • Sustainability at Our Core: Commit to sustainable operations for future generations.
  • Curiosity & Innovation: Foster a culture of innovation and early adoption of technology.
  • Integrity-Driven Decisions: Ensure transparency, honesty, and ethical conduct in all operations.
  • Cultural Respect & Sharing: Celebrate and honor Alaska Native heritage, fostering intergenerational connections and family values.

Environmental Conditions

• Moderate to loud noise levels.
• Exposure to all weather conditions.
• Frequent use of protective clothing, including raingear, ear protection, and life preservers.
• Temperature consistent with ambient outdoor conditions and/or hot engine room temperatures.

Physical Demands

• Ability to stand for long periods on steel decks with constant vibration and moderate noise levels.
• Occasionally lift and/or move up to 50 pounds.
• Ability to walk on uneven deck surfaces and cross from vessel to vessel.
• Required to enter voids/engine rooms as needed.

Schedule

This is a fast-paced and dynamic work environment with a flexible schedule, including weekends and holidays during the tour season.