Guest Services Associate - Westwood Village

About the role

The Guest Services Associate plays a crucial role in maintaining the smooth operation of Mighty Pilates Studio. They are responsible for managing the Mind Body Online database, upselling class and private package options, performing light reporting and marketing tasks, and handling various studio maintenance tasks.

Responsibilities

• Maintain the Mind Body Online database (checking in for classes, making cancellations, maintaining class and/or private appointment schedules, setting up user profiles, pulling attendance reports, adjusting/rescheduling/canceling trainer class schedules where appropriate, running client purchases, adjusting errors in client's accounts, etc).
• Upsell and maintain healthy business by discussing class/private packages and options.
• Moderate studio maintenance, cleaning, and order of fitness rooms.
• Keeping on top of studio supplies, paperwork on hand, paper schedules, etc.
• Being present at desk to field phone calls and assist walk-ins.
• Welcome new clients into the studio, providing tours and health profile forms.
• Answering client questions about classes, trainers, Pilates, etc.
• Offering a wonderful guest experience before and after classes, assisting with questions and concerns while utilizing resourcefulness and business acumen to accomplish front desk duties.

Requirements

We are looking for someone who can ideally work a couple shifts a week with weekend availability. This role is ideal for someone who is passionate about fitness, health, and wellness, and is excited to spend a couple of days a week in the studio environment. We are seeking people who are friendly, approachable, and enthusiastic about helping our clients feel right at home.

Qualifications

• Energetic, positive, friendly, caring
• Boutique reception and Sales experience
• Interest in Pilates or personal fitness
• Passion for health and well-being
• Excellent computer skills (experience with Canva, Microsoft 365, MindBody Online are a plus but not a requirement)
• Strong written and verbal communication skills

Skills

• Front desk operations
• Customer service
• Database management
• Communication and interpersonal skills

Benefits

• Hourly rate of $18
• All employees receive 4 free staff classes monthly + $5 drop-ins
• Sick-time accrual
• Reasonably flexible scheduling requests and make-up hours (usually in the form of shift swaps or coverage for another front desk employee)

Pay

$18 per hour

Schedule

Reasonably flexible scheduling requests and make-up hours (usually in the form of shift swaps or coverage for another front desk employee)