Full Time Guest Service Associate

About the role

We're looking for a friendly, dependable Guest Service Associate to join our Frost Bake Shop team. This part-time position is perfect for someone who loves working with people, takes pride in a clean and welcoming space, and enjoys being part of a small, supportive team.

What You'll Do

• Greet every guest with warmth and help create a positive, memorable experience
• Answer phones and assist guests with product questions and orders
• Accurately handle cash and credit card transactions
• Keep bakery cases, refrigerators, and service areas stocked, organized, and looking great
• Assist with packaging and light inventory tasks
• Maintain a clean and inviting shop, including dishes, tables, display cases, and restrooms
• Jump in to help wherever needed—we're a team, and we support each other!

What We're Looking For

• A friendly, positive attitude and love for customer service
• Strong attention to detail and accuracy
• Ability to stay organized and multitask in a fast-paced environment
• Dependable and team-oriented mindset
• Basic comfort using a POS system and standard technology

Schedule & Physical Requirements

• Full-time hours: 33-40 hours/week, including weekends—especially Fridays & Saturdays
• Standing and walking for extended periods
• Frequent bending, reaching, and lifting (up to 50 lbs)
• Occasional time in a walk-in freezer (cold-weather gear provided)

Why You'll Love Working Here

• A family-owned business with a supportive, respectful culture
• A welcoming team that values kindness, reliability, and teamwork
• A fun, positive environment surrounded by sweet treats every day