Guest Services Associate - Pacific Electric

About the role

Pacific Electric is a 750-capacity music venue where fans and artists come together to share in an electrifying moment—a ‘lightning in a bottle’ entertainment experience. Set in a historic warehouse, it pairs the raw energy of live performance with refined hospitality and thoughtful design, acting as a cultural conduit where local creatives and global talent intersect.

The Guest Service Associate is the primary touchpoint for guests, dedicated to providing seamless entry, clear guidance, and proactive assistance.

Responsibilities

• Scan tickets and manage access control points, directing guests with clarity and warmth
• Remain calm and composed in all situations, identifying solutions quickly
• Assist with guest seating needs for theater-style events
• Manage the coat check operation, ensuring accurate intake, secure storage, and efficient retrieval of guest belongings
• Process transactions related to ancillary services (e.g., coat check fees) accurately using the designated system
• Handle merch inventory and sales
• Supervise the VIP area, managing access, stock, and cleanliness
• Set up and maintain artist hospitality areas with rider requests
• Ensure towels and room amenities are set up appropriately
• Keep rooms clean, tidy, and stocked
• Assist with event setup, including moving furniture to accommodate different event types
• Monitor guest flow and uphold venue policies, acting as a resource for safety compliance and proactively resolving minor issues
• Communicate proactively and effectively with the team
• Adhere to all company policies, procedures, and state/local alcohol service regulations, as well as Health & Safety
• Perform additional support tasks and duties to assist coworkers or as requested by leaders

Requirements

• Experience in a high-volume venue or customer service environment is preferred
• Able to lift up to 40 pounds repeatedly and stand/walk for extended periods throughout a shift

Pay

$25/hr