Guest Services Associate
ZMC Hotels · Independence, MO · 1 mo ago
On-siteOTHRFull-time
We need to output HTML fragment with sections: Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading (none given). No Job ID etc.
We must include sections only when posting has real specific content.
We need to parse the provided posting.
Content:
- Benefits: list: Free uniforms, Health insurance, Opportunity for advancement, Paid time off, Vision insurance, Wellness resources, 401(k), Bonus based on performance, Dental insurance, Employee discounts
Later also Benefits/Perks: Medical, Dental, and Vision options for full-time employees, Paid time off and 401(k) for full-time employees, All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels, Regular opportunities for bonuses, $250 referral bonus for you and a referred associate, DailyPay: access to your already earned wages before payday, Opportunities for upward mobility and growth within the company.
Thus benefits section should include all these items.
- Company Overview: "We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service."
- Job Summary: "Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am."
- Responsibilities: list items.
- Qualifications: list items.
- Benefits/Perks: we already have benefits.
- Pay: Not explicitly stated. There's no mention of pay amount. So we should NOT create Pay section.
- Schedule: The posting mentions shifts: "These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am." That's schedule info. So we can include a Schedule section with that content.
- Skills: Not explicitly listed separate from qualifications. Could combine but we can omit Skills if no specific.
- About the role: Could be Job Summary? The instruction: use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Job Summary content; we could map to About the role. Or we could treat Job Summary as About the role.
- Requirements: Might be same as Qualifications? The posting has Qualifications list. We could put that under Requirements or Qualifications. Since both headings allowed, we need to decide. Probably put qualifications under Qualifications heading. Requirements could be omitted if not distinct. But we could also put the qualifications list under Requirements and not duplicate. However we need to preserve all substantive information; we can put qualifications under either heading but not duplicate. Let's put qualifications under Qualifications heading. Requirements could be omitted.
- Skills: Not present; omit.
- Benefits: we have.
- Schedule: we have.
- About the role: we have Job Summary.
Thus output:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exhaustive. So we could add other headings if needed, but better to stick to those. Company Overview could be placed under About the role? Might be okay to include as a paragraph under About the role before job summary. But we already used About the role for job summary. Could we have two paragraphs under About the role: first company overview, then job summary. That would preserve all info.
Thus About the role section will contain two paragraphs: first company overview, then job summary (without schedule). Then schedule separate.
Let's craft:
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading (none given). No Job ID etc.
We must include sections only when posting has real specific content.
We need to parse the provided posting.
Content:
- Benefits: list: Free uniforms, Health insurance, Opportunity for advancement, Paid time off, Vision insurance, Wellness resources, 401(k), Bonus based on performance, Dental insurance, Employee discounts
Later also Benefits/Perks: Medical, Dental, and Vision options for full-time employees, Paid time off and 401(k) for full-time employees, All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels, Regular opportunities for bonuses, $250 referral bonus for you and a referred associate, DailyPay: access to your already earned wages before payday, Opportunities for upward mobility and growth within the company.
Thus benefits section should include all these items.
- Company Overview: "We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service."
- Job Summary: "Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am."
- Responsibilities: list items.
- Qualifications: list items.
- Benefits/Perks: we already have benefits.
- Pay: Not explicitly stated. There's no mention of pay amount. So we should NOT create Pay section.
- Schedule: The posting mentions shifts: "These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am." That's schedule info. So we can include a Schedule section with that content.
- Skills: Not explicitly listed separate from qualifications. Could combine but we can omit Skills if no specific.
- About the role: Could be Job Summary? The instruction: use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Job Summary content; we could map to About the role. Or we could treat Job Summary as About the role.
- Requirements: Might be same as Qualifications? The posting has Qualifications list. We could put that under Requirements or Qualifications. Since both headings allowed, we need to decide. Probably put qualifications under Qualifications heading. Requirements could be omitted if not distinct. But we could also put the qualifications list under Requirements and not duplicate. However we need to preserve all substantive information; we can put qualifications under either heading but not duplicate. Let's put qualifications under Qualifications heading. Requirements could be omitted.
- Skills: Not present; omit.
- Benefits: we have.
- Schedule: we have.
- About the role: we have Job Summary.
Thus output:
About the role
Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.
But note schedule info also appears there; we might separate schedule. However schedule info is in the Job Summary. Could still keep schedule section separate with same info? Might duplicate. Better to keep schedule separate and remove from About the role? But we must preserve all info; we can keep schedule info in Schedule section and still mention in About the role? Might duplicate but okay. However instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is not prohibited but could be considered redundant. Better to avoid duplication: put schedule info only in Schedule section, and About the role without schedule. Thus About the role: remove schedule sentence. About the role: "Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position." Schedule: "These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am." Now Responsibilities: list. Responsibilities items: - Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. - Address all guest concerns and ensure follow up is complete - Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. - Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner. Qualifications list: - Highly organized. - Must possess a thorough knowledge of guest service and satisfaction. - Requires good communication skills, both verbal and written. - Most tasks are performed in a team environment with the employee acting as a team leader. - Must possess basic computational ability. - Must possess basic computer skills. Benefits: combine both lists. Benefits items: - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Vision insurance - Wellness resources - 401(k) - Bonus based on performance - Dental insurance - Employee discounts - Medical, Dental, and Vision options for full-time employees (some overlap) - Paid time off and 401(k) for full-time employees (overlap) - All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels - Regular opportunities for bonuses - $250 referral bonus for you and a referred associate - DailyPay: access to your already earned wages before payday - Opportunities for upward mobility and growth within the company We should deduplicate overlapping items? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplication may be okay but we could keep both but it's repetitive. Might be better to keep unique items but preserve meaning. Overlap: Paid time off appears twice; 401(k) appears twice; Dental, Vision, Medical appear. We could keep them once but that would be summarizing away detail? It's not summarizing; it's deduplicating identical info. Might be acceptable. Safer to keep as posted but we can combine similar but not duplicate exact phrases. Let's keep unique items, but note that some items are more specific: "Medical, Dental, and Vision options for full-time employees" includes medical, dental, vision; we already have separate dental, vision, health insurance (maybe health insurance = medical). Could keep both but it's okay. I'll produce a benefits list with unique items, but ensure we don't lose any specific info like "Free uniforms", "Opportunity for advancement", "Wellness resources", "Bonus based on performance", "Employee discounts", "All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels", "Regular opportunities for bonuses", "$250 referral bonus for you and a referred associate", "DailyPay: access to your already earned wages before payday", "Opportunities for upward mobility and growth within the company". Also include "Health insurance", "Paid time off", "Vision insurance", "401(k)", "Dental insurance". Also include "Medical" maybe as part of health insurance. Thus benefits list: - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Vision insurance - Wellness resources - 401(k) - Bonus based on performance - Dental insurance - Employee discounts - Medical options for full-time employees (or Medical, Dental, and Vision options for full-time employees) but we already have dental and vision; we can add "Medical options for full-time employees" - All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels - Regular opportunities for bonuses - $250 referral bonus for you and a referred associate - DailyPay: access to your already earned wages before payday - Opportunities for upward mobility and growth within the company We could also include "Paid time off and 401(k) for full-time employees" but we already have those. Now Company Overview: we need a section? Not in headings list but we could treat as About the role? Actually we have About the role for job summary; Company Overview could be placed under About the role as well? But we have no heading for Company Overview. Could we add a section "About the company"? Not in allowed headings. The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exhaustive. So we could add other headings if needed, but better to stick to those. Company Overview could be placed under About the role? Might be okay to include as a paragraph under About the role before job summary. But we already used About the role for job summary. Could we have two paragraphs under About the role: first company overview, then job summary. That would preserve all info.
Thus About the role section will contain two paragraphs: first company overview, then job summary (without schedule). Then schedule separate.
Let's craft:
About the role
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Then schedule section. Now Responsibilities, Qualifications, Benefits, Schedule. We must not include Requirements or Skills if no content. Thus final HTML:About the role
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Responsibilities
- Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
- Address all guest concerns and ensure follow up is complete
- Ass