Guest Services Associate

About the role

Timbers Jupiter is seeking a courteous and reliable Bellperson to deliver exceptional guest service by assisting with luggage handling, escorting guests, and creating a seamless, welcoming arrival and departure experience.

Responsibilities

• Identifies owner/guest needs and provides information regarding policies, services and amenities.
• Ensures collection and delivery of owner/guest luggage and equipment in an efficient and timely manner.
• Tags baggage and returns the identification slips to owners/guests.
• Escorts owners/guests to town home, placing luggage in town home assigned by front desk.
• Inspects guest town home for order and adequate supplies and informs owners/guests of town home amenities.
• Ensures safe storage of personal items.
• Transports departing owner’s/guest’s luggage from the town home to the lobby, then into a car or taxi after reconfirming with the owner/guest.
• Responds to owner/guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assists with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• Has basic knowledge of SMS in order to look up last names and town home numbers.
• Effectively marks down correct name, town home number, and damage on each vehicle that arrives at the resort.
• Drives safely at all times to protect company’s assets.
• Maintains all radios and earpieces and preserves them for future use.
• Ensures cleanliness of porte-cochere and removes snow/ice from drive.
• Observes safety precautions required to protect resort and owner/guest property.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Performs all duties and tasks assigned by management.

Requirements

Education and Experience: High School Diploma/GED; OR an equivalent combination of education, training and experience.

Knowledge of:

• Policies and procedures of the department.
• Jupiter and surrounding area amenities