Guest Services Associate

Responsibilities

• Welcome guests with a warm and friendly demeanor, creating a welcoming atmosphere.
• Be a knowledgeable resource, answering guests' questions and providing accurate information about our programs, services, and policies.
• Efficiently handle guest check-ins and registrations, ensuring a smooth and seamless process.
• Manage phone calls and emails, promptly and confidently addressing inquiries and requests.
• Process payments and handle cash transactions with accuracy and attention to detail.
• Maintain the cleanliness and organization of the front desk area.

Requirements

• Prior experience in a customer service role is preferred.
• Excellent communication and interpersonal skills, with a friendly and outgoing personality.
• Strong problem-solving and decision-making abilities, using a positive and empathetic approach.
• Able to thrive in a fast-paced team environment and stay calm under pressure.
• Attention to detail and strong organizational skills, ensuring accuracy in tasks like cash handling.
• Flexibility to work evenings and weekends as required, understanding that our gym operates during peak times.