Guest Services Associate

Essential Functions And Responsibilities

• Prepare professional presentations for clients, including compiling and formatting furniture selections for review.
• Scale clients’ floor plans to 1/4-inch scale to support design appointments.
• Print, organize, and assemble materials for Design Consultants prior to client meetings.
• Correspond and work closely with Design Consultants to ensure they have everything needed for a successful client appointment.

Design Center & Gallery Maintenance

• Organize and maintain all Design Center materials, including fabrics, finishes, trims, samples, and reference tools.
• Maintain the appearance and organization of samples both in the Design Center and in the showroom galleries.
• Restock information desks and ensure all handouts and resources are available for Design Consultants.

Reception & Guest Experience

• Cover the reception desk during the Head Receptionist’s days off, breaks, or lunch periods.
• Manage the daily guest list and ensure a smooth, professional check-in process.
• Maintain a steady rotation of Design Consultants to meet with clients in a timely manner.
• Greet clients as the first point of contact, offering a warm and welcoming experience.
• Answer incoming phone calls and client questions with professionalism and accuracy.
• Aid with general showroom guest needs to ensure a seamless and enjoyable shopping experience.