Guest Services Associate

Job Responsibilities

• Ensure that all incoming sales inquires are answered promptly, professionally, and according to script
• Outbound calls to follow up with customers who have visited the dealership
• Respond to customer emails & chats
• Confirm appointments and reschedule missed appointments
• Customer Satisfaction calls to make sure customers are happy with the service they received
• Log customer information and purify database

Qualifications

• 1+ years of call center experience and/or BDC experience preferred
• Must be able and willing to work full-time, including rotating shifts and alternating Saturdays
• Microsoft Office and/or Google Drive skills preferred

Personal Values

• integrity
• drive
• team player

Personal Characteristics

• results oriented
• competitive
• optimistic

Effective Communication

• over the phone and via email/chat

Ability to Learn and Follow Guest Services Scripts/Process

• Ability to learn and utilize Guest Services tools/software

Strong Organizational and Time Management Skills

Benefits

• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K and Roth IRA - with both matching and retirement contributions by Al Serra Auto Plaza
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term

Employee Discounts

• on New and Used vehicles