Guest Services Associate (1st and 2nd Shift Available) - Club Wyndham Nashville Resort

About the role

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, offering a dynamic portfolio of resort, travel club, and lifestyle travel brands. As a Guest Services Associate you will create memorable experiences for guests from registration through checkout, sharing information about the resort, nearby attractions, room rates, and reservations.

Responsibilities

• Welcome guests with a friendly attitude and provide excellent service throughout their stay.
• Guide guests through the registration process, issue unit keys, and share information about the resort and local attractions.
• Process cash and credit‑card transactions in strict accordance with established procedures.
• Balance cash receipts, perform bucket checks, and handle other cashier/money‑handling duties.
• Complete all checkout procedures and verify that charges and credits are accurately reflected in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room‑rate quotes.
• Respond promptly and thoroughly to guest inquiries and concerns.
• Promote teamwork and quality service through daily communication and coordination with other departments.

Requirements

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash‑handling procedures.
• Ability to multitask and thrive in a fast‑paced environment.
• Attention to detail and strong organizational skills.
• Basic computer and office skills; familiarity with hotel front‑office systems is a plus.
• Ability to work independently or collaboratively as needed.
• High school diploma or equivalent.
• One year of guest‑services experience in a hospitality setting or one year of customer‑service experience in a service or retail environment.

Benefits

Comprehensive health and welfare benefits are offered to associates working 30 + hours per week. Certain benefits may be available to part‑time associates where required by law.

• Medical, Dental, and Vision Insurance
• Discounted hotel and resort stays
• Employee Stock Purchase Program
• Tuition reimbursement
• 401(k) retirement savings with company match
• Flexible spending accounts
• Life and accident coverage
• Disability insurance
• Paid time off, parental leave, and holidays (subject to position and eligibility)
• Wish Day paid time to volunteer at an approved organization
• Legal and identity‑theft protection plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program