Guest Services Associate II - Part Time - Club Wyndham National Harbor

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, offering a dynamic portfolio of resort, travel club, and lifestyle travel brands. Associates help the company achieve its mission to put the world on vacation, delivering innovative and fun experiences for millions of travelers worldwide.

About the role

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room‑rate quotes and confirming reservations.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit‑card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money‑handling responsibilities.
• Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room‑rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Requirements

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash‑handling procedures.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Benefits

• Comprehensive health and welfare benefits for associates working 30+ hours per week.
• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability insurance.
• Wish Day – paid time to volunteer at an approved organization of your choice.
• 401(k) with employer match (subject to eligibility requirements).
• Legal and identity‑theft protection plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.
• Paid time off, parental leave, and holidays (depending on position; details provided by recruiter).

Pay

The hourly rate for this role is $27.00.