Guest Services Assistant Manager

Essential Job Function

• Plan daily short term front and back of house Universal Agent operations.
• Provide proper guest check-in, check-out procedures.
• Meet marketing expectations in regards to tour penetration.
• Analyze reports as required.
• Communicate daily arrivals, departures and room inventory needs.
• Ensure daily check list duties and tasks fully completed with follow up communications.
• Administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements.
• Maintain positive customer and associate relationships.
• Support customer service/marketing operating standards/ procedures during scheduled shift.

Processes/Procedures

• Greeting, registering, establishing credit and issuing keys to guests.
• Completing check in/out procedures.
• Computes bills, collecting payment and making changes for guests as required during their stay.
• Delivering general concierge services for all onsite guests.

Continuous Improvement

• Directs and communicates expectations.
• Motivates associates to anticipate guest needs and exceed expectations.
• Champions and develops team empowerment.
• Assures satisfaction, loyalty and successful resolution.

Minimum Requirements and Qualifications

• High School diploma or equivalent.
• Ability to hold others accountable.
• Reservation software training.
• Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills.
• Minimum of one year of successful customer service experience in a hospitality/hotel environment.
• Vacation ownership experience preferred.

How You'll Be Rewarded

• Comprehensive health and welfare benefits.
• Paid time off, parental leave and holidays.
• 401k with employer match.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.
• Wish day paid time to volunteer at an approved organization of your choice.