Guest Services and Safety Associate, Arleta

Responsibilities

• Collaborate with the Operations Manager to schedule Guest Services Associates to ensure adequate shift coverage
• Foster a culture of hospitality by ensuring proactive guest engagement and support
• Lead the implementation and oversight of guest activities; ensure team members are actively involved in enhancing guest experience
• Delegate tasks to GSA team members in alignment with departmental goals and shift needs; complete shift assignment sheets in collaboration with the Operations Manager
• Conduct or support shift meetings to communicate daily objectives, staff needs, and critical guest information
• Provide coaching, feedback, and support to the GSA team; participate in the onboarding and training of new staff
• Ensure daily logs, shift notes, and incident reports are completed accurately and timely
• Serve as the first point of response to potential safety or security incidents within the facility
• Perform routine facility checks and patrols to identify and address safety hazards or suspicious activity, report findings to the Operations Manager and Director
• Take lead during emergency evacuations and drills, including fire, severe weather, and lockdown procedures
• Monitor guest and staff access to restricted areas and enforce visitor protocols
• Support the enforcement of policies around behavior management and conflict de-escalation using trauma-informed and safety-conscious approaches
• Collaborate with internal teams (Social Services, Nursing, etc.) to maintain a secure environment that meets the diverse needs of guests
• Maintain working knowledge of Emergency Action Plans (EAP) and contribute to documentation, training, and compliance efforts
• Report and document all safety-related incidents according to policy and submit to the Operations Manager for review
• Affirm administrative and operational support duties as needed to support the team and maintain daily operations

Qualifications

• High school diploma or equivalent required; some college or vocational training in hospitality, social services, or public safety preferred
• Minimum 3 years of experience in guest services, security, or a related field
• Strong leadership, communication, and interpersonal skills
• Ability to remain calm under pressure and manage emergency situations effectively
• Experience with conflict resolution and trauma-informed care is a plus
• Ability to work independently and collaboratively across departments
• Proficient in Microsoft Office Suite and comfortable with electronic documentation systems
• Must pass a background check and any required safety/security training

Physical Requirements

• Frequent standing and walking
• Frequent bending/stopping, squatting, reaching above the shoulders, twisting, turning, kneeling
• Frequent lifting/pulling/pushing/moving up to 50 pounds
• Utilize conversational speech for effective verbal communication
• Noise level is high in some client care areas

Benefits

Programs offered by National Health Foundation include:

• Food Access: Increasing the availability of health and fresh foods in under-resourced communities
• Housing: Providing shelter and care for individuals who have been released from the hospital
• Built Environment: Removing barriers to health in the Historic South Los Angeles community
• Education: Risk prevention and support for pregnant and parenting teens to complete their education

For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.