Guest Services Agent - Westin Riverfront Resort & Spa

About the role

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. Create exceptional guest experiences at The Westin Riverfront Resort & Spa in Avon, CO. As a Guest Services Agent, you'll play an important role in making each stay smooth, welcoming, and memorable. From assisting with arrivals and departures to handling guest questions and coordinating requests, you'll be a key point of contact throughout the guest journey. If you're personable, solution-oriented, and enjoy a fast-paced hospitality environment, this could be a great fit. Start date: ASAP. Employment type: Full Time, Year Round. Posting closes: 10/17/2026 or when filled.

Responsibilities

• Provide warm, attentive service throughout the arrival and departure process, including guest check-in and check-out.
• Answer telephone calls, assist with inquiries, and route requests to the appropriate hotel departments when needed.
• Build positive guest relationships by recognizing individual needs, answering questions, and addressing concerns promptly.
• Communicate guest needs to Service Express Runners and other resort teams through the hotel's radio communication system.
• Accurately handle cash, credit card, and other front desk transactions while maintaining a professional and welcoming presence.

Requirements

Legally authorized to work in the United States on an ongoing basis, without a specific end date. You have previous customer service experience and enjoy interacting with people. Experience in a luxury hotel or resort setting helps you hit the ground running but isn't required.

Benefits

• $8 employee meals plus Winter Incentive Program, with the option to receive an Epic Merchant Pass or an end-of-season bonus based on your start date.
• Generous paid time off and sick time.
• Choice between three different health plans.
• Marriott hotel discounts worldwide.
• 401(K) plan with a discretionary employer match.
• Access to career development trainings.
• Discounts at Eye Pieces and Venture Sports.
• Corporate discounts through Perk Spot.
• Sabbatical Program.
• $500 referral program.
• Employee Assistance Program.

Pay

$22 per hour

Schedule

7:00am - 3:30pm or 2:30