Guest Services Agent - Residential
About the role
Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.
Responsibilities
- Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
- Administers check-ins and check-outs.
- Delivers mail, messages and packages.
- Captures and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
- Provides a wealth of information to guests on various matters such as transport and restaurant advice.
- Diffuses conflict or tense situations with residents, prospects and/or guests.
- Provides administrative duties as needed.
- Captures and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
- Captures and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
- Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services.
- Captures and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
- Captures and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
- Coordinates Elevator reservations for Residents: move in, move out, delivery.
- Aids in a timely manner with all phone calls and emails from Residents and guests.
- Recruits Partners for our Onni Rewards program and continuously updates Residents.
- Maintains Service of Resident Lounge Coffee Machines and supplies.
- Refers multiple services (Housekeepers, dog walkers, etc.).
- Aids Residents with Friends and Family bookings with LEVEL.
- Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management.
- Performs other duties as required.
Qualifications
- High School Degree
- College Courses in Hospitality Management or related field, preferred
- Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
- Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
- Excellent oral and written communication skills
- Ability to work in very high paced work environment and excellent interpersonal skills
- Must be professional, team-oriented and possess good work ethics
- Excellent organizational and time management skills
- Attention to detail and ability to work on multiple projects simultaneously
- Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
- Must have a flexible schedule with the ability to work weekends, holiday and/or overnight
Benefits
- 3 weeks PTO
- Annual education allowance of up to $1,000
- 401(k) match
- Referral program
- Residential housing discount after 1 year of continuous employment
- Friends and family rates for our Hotel Properties throughout the company
About the Company
Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.