Guest Services Agent- Ramada Luling

Ramada Luling, located at 13889 River Road, is seeking a Part-Time Front Desk Agent.

About the Role

The Guest Services Agent plays a pivotal role in creating a welcoming and seamless experience for all guests. This position is responsible for managing guest check-ins and check-outs efficiently while addressing inquiries and resolving any issues promptly to ensure guest satisfaction. By serving as the primary point of contact, the Guest Services Agent significantly contributes to the overall reputation and success of the establishment, fostering positive guest relationships that encourage repeat visits and positive reviews.

Responsibilities

• Greet and welcome guests upon arrival, providing a friendly and professional first impression.
• Manage the check-in and check-out process accurately and efficiently using property management systems.
• Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring timely resolution.
• Maintain accurate records of guest information, reservations, and payments.
• Coordinate with housekeeping, maintenance, and food service teams to meet guest needs and special requests.
• Provide information about hotel services, local attractions, and transportation options.
• Handle billing and payment processing with attention to detail and confidentiality.
• Ensure compliance with all safety, security, and privacy policies.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Basic computer skills, including familiarity with reservation and property management software.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience working in a hotel, resort, or similar accommodation environment.
• Certification in hospitality or customer service training programs.
• Knowledge of local area attractions and services.
• Ability to handle cash and process transactions accurately.

Skills

• Effective communication and computer literacy for interacting with guests and managing reservations.
• Strong interpersonal skills to build rapport with guests and ensure their needs are met promptly.
• Problem-solving abilities to address and resolve guest concerns professionally.
• Multilingual capabilities to serve a diverse clientele (preferred).
• Knowledge of hospitality software and local area information to support smooth operations and enrich the guest experience.