Guest Services Agent (Part Time)

About the role

The Benson Hotel & Faculty Club seeks a professional to join our team as a Front Desk Agent. This position is based in Aurora, Colorado, and requires flexibility to work nights, weekends, and holidays.

Responsibilities

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greets and completes established check-in procedures for arriving guests.
• Facilitates guest departure (check-out) on a daily basis.
• Calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods.
• Courteously answers inquiries and accepts reservations, both in person and by telephone.
• Maintains good customer relations by keeping abreast of all in-house and area functions.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• Past experience in dealing directly with the public.
• Fluent in oral and written English.
• Ability to read written communiques and monochrome computer screen.
• Ability to operate computer, calculator and telephone keyboards.
• Ability to understand and follow verbal/written instructions.
• Ability to use tact and understanding when dealing with a variety of customer service problems.
• Highly organized and able to pay attention to minute written and verbal details.

Qualifications

• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• Fluency in oral and written English.
• Ability to read and write clearly.
• Ability to operate computer, calculator and telephone keyboards.
• Ability to understand and follow verbal/written instructions.
• Ability to use tact and understanding when dealing with a variety of customer service problems.
• Highly organized and able to pay attention to minute written and verbal details.

Skills

• Excellent communication skills.
• Customer service orientation.
• Attention to detail.
• Flexibility to work nights, weekends, and holidays.

Benefits

Explore & Save: Exclusive discounts at Sage Hotels & Restaurants nationwide.

Medical, vision, and dental insurance: Your well-being matters.

Join a Culture That Celebrates You: A place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.

Pay

USD $19.00 - USD $19.00 /Hr.

Schedule

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.