Guest Services Agent - Full-Time PM Shift

We need to output only HTML fragment, no html/body tags, no markdown fences. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse the posting. Given text: City, State: Denver, Colorado At Hyatt Place Peña Station, guests enjoy a modern retreat with complimentary airport shuttles, stylish rooms, a 24/7 fitness center, an inviting indoor pool, and a free breakfast to start their day. With direct access to Denver’s A-Line, it's the perfect gateway to Downtown Denver's vibrant energy and attractions. This is a Full-Time position, weekends required. The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. Rate of Pay: $19.29 Per Hour ESSENTIAL DUTIES AND RESPONSIBILITIES: (list of duties) Desired Competencies, Work Skills, And Knowledge To perform the job successfully, an individual should demonstrate the following competencies. (list of competencies) EDUCATION AND EXPERIENCE REQUIREMENTS: (list) WORK ENVIRONMENT: (list) PHYSICAL DEMANDS: (list) Then EEO boilerplate etc. Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to preserve all substantive info. We need sections: About the role (maybe description of hotel and purpose), Responsibilities (essential duties), Requirements (education/experience), Qualifications (maybe competencies?), Skills (maybe desired competencies?), Benefits (Stonebridge offers...), Pay (Rate of Pay), Schedule (Full-Time position, weekends required). Also maybe Work environment and Physical demands could be part of Requirements or Qualifications? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly. We need to decide which sections to include based on content. - About the role: Could include description of hotel, purpose of Guest Service Agent, full-time, weekends required. That seems appropriate. - Responsibilities: Essential duties list. - Requirements: Education and Experience Requirements. - Qualifications: maybe Work Environment and Physical Demands? Or maybe "Qualifications" could include desired competencies? But we also have Skills heading. The posting includes "Desired Competencies, Work Skills, And Knowledge". That could be split into Skills and Qualifications? Usually Qualifications are education/experience, Skills are competencies. But we already used Requirements for education/experience. So Qualifications could be something else like "Work Environment" and "Physical Demands"? But those are not qualifications per se. However we need to only include sections when posting has real specific content. We have content for Work Environment and Physical Demands. Could we put them under Qualifications? Might be okay. Or we could create a separate section like "Working Conditions" but not allowed. So we need to fit into allowed headings. We have also Benefits: Stonebridge offers comprehensive benefits... Pay: Rate of Pay: $19.29 Per Hour Schedule: This is a Full-Time position, weekends required. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Now we need to allocate content: About the role: description of hotel and purpose, plus full-time weekends required? Actually schedule is separate. But About the role could include hotel description and purpose of role. We'll include: "At Hyatt Place Peña Station, guests enjoy a modern retreat with complimentary airport shuttles, stylish rooms, a 24/7 fitness center, an inviting indoor pool, and a free breakfast to start their day. With direct access to Denver’s A-Line, it's the perfect gateway to Downtown Denver's vibrant energy and attractions. The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel." Responsibilities: list of essential duties. We'll need to convert each sentence into

items. Need to preserve all substantive info; not invent or summarize away detail. We'll need to break the long paragraph into bullet points covering each duty. We must be careful not to lose any detail. The essential duties paragraph is long with many sentences separated by periods. We'll split into logical bullet points. Let's extract duties: - Operate the front desk according to standard operating procedures and with exceptional guest service. - Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. - Check registration (folio) cards for completeness, accuracy, and legibility. - Maintain accurate cash sheet. - Responsible for cash drawer balancing. - Operate the switchboard and disperse calls as required by your shift. - Take guest messages and faxes with accuracy, always noting the date and time of message. - Repeat message back to caller to assure the accuracy of the message. - Use message light to tell guests that they have a message waiting. - Know emergency procedures and how to respond. - Never say a guest’s room number out loud. - Be knowledgeable of hotel promotions. - Know room rate. - Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. - Know physical makeup of building-exterior and interior. - Know where the closest shopping, convenience store and gas station is. - Complete daily reports, audits correspondences etc. as required by your shift. - Keep lobby and office area clean at all times. - Set wake-up calls as dictated by your shift. - Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. - Take and confirm credit cards for validity and acceptability. - Lock and secure area if leaving the front desk, even if it is for a moment! - Create incident reports for guest injuries / issues when required. - Answer all calls within three (3) rings. - All calls are to be answered in a “scripted” manner. - Take and record reservations with accuracy. - Confirm as requested. - Resolve guest complaints. - Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. - Maintains high standards of personal appearance and grooming, which include compliance with the dress code. - Performs any other duties as requested by supervisor. - Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. We need to keep all. Some sentences are fragments; we will keep as is. Now Requirements: Education and Experience Requirements: - One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. - Ability to read and comprehend simple instructions, short correspondence, and memos. - Ability to write simple correspondence. - Ability to speak English fluently. - Ability to interpret and perform basic computer and POS system functions. Now Qualifications: maybe Work Environment and Physical Demands? Let's see. Work Environment: The work environment normally entails the following: Indoor work environment; May be exposed to and use of cleaning chemicals throughout the shift; Minimal to moderate noise levels consistent with hotel environment. Physical Demands: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: Stand more than 2/3 of the time; Walk less than 1/3 of the time; Sit less than 1/3 of the time; Lift up to 15 lbs; Push / pull up to 10 pounds. We could combine these under Qualifications heading, but maybe better to split: Qualifications could be Work Environment, Skills could be Physical Demands? But Skills heading is for skills/competencies. However we have Desired Competencies, Work Skills, And Knowledge. That seems like Skills. Thus: Skills: Desired Competencies, Work Skills, And Knowledge (list of competencies). We'll need to list each bullet. Qualifications: Work Environment and Physical Demands? Or maybe we could treat Qualifications as "Work Environment" and "Physical Demands" as separate sub-sections? But we only allowed headings; we cannot add subheadings besides those. We could include both under Qualifications as paragraphs or lists. Let's decide: Qualifications: Work Environment and Physical Demands (combined). We'll list bullet points. Now Benefits: Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. Pay: Rate of Pay: $19.29 Per Hour Schedule: This is a Full-Time position, weekends required. Now we need to output HTML fragment with

headings and

• for lists,

  for prose. We need to avoid repeating job title as heading; we are not. We need to not include Job ID/requisition numbers. We need to remove boilerplate: EEO etc. We'll exclude those paragraphs. Now we need to ensure we don't create sections with filler like "commensurate with experience". Not present. Now we need to ensure we include all substantive info. Let's craft. First, About the role: two sentences maybe combine into

  .

  At Hyatt Place Peña Station, guests enjoy a modern retreat with complimentary airport shuttles, stylish rooms, a 24/7 fitness center, an inviting indoor pool, and a free breakfast to start their day. With direct access to Denver’s A-Line, it's the perfect gateway to Downtown Denver's vibrant energy and attractions. The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

  Now Responsibilities:

  Responsibilities

  then
  with each duty as
  • . We need to ensure we keep the exact phrasing. Let's list them: - Operate the front desk according to standard operating procedures and with exceptional guest service. - Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. - Check registration (folio) cards for completeness, accuracy, and legibility. - Maintain accurate cash sheet. - Responsible for cash drawer balancing. - Operate the switchboard and disperse calls as required by your shift. - Take guest messages and faxes with accuracy, always noting the date and time of message. - Repeat message back to caller to assure the accuracy of the message. - Use message light to tell guests that they have a message waiting. - Know emergency procedures and how to respond. - Never say a guest’s room number out loud. - Be knowledgeable of hotel promotions. - Know room rate. - Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. - Know physical makeup of building-exterior and interior. - Know where the closest shopping, convenience store and gas station is. - Complete daily reports, audits correspondences etc. as required by your shift. - Keep lobby and office area clean at all times. - Set wake-up calls as dictated by your shift. - Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. - Take and confirm credit cards for validity and acceptability. - Lock and secure area if leaving the front desk, even if it is for a moment! - Create incident reports for guest injuries / issues when required. - Answer all calls within three (3) rings. - All calls are to be answered in a “scripted” manner. - Take and record