Guest Service Agent, Full Time PM Shifts

About the role

Looking for an exciting opportunity to open a brand new hotel in Downtown Gainesville? Join our opening team! We are seeking a self-motivated professional Hotel Host. The Hotel Host is responsible for greeting guests and providing excellent service, preparing/assembling welcome amenities, ensuring all cash drops are done in accordance with proper cash handling procedures, maintaining a clean and organized front desk area, handling confidential guest information, resolving guest complaints professionally and quickly, working with food & beverage operations including bartending and barista duties. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, guest check in and out and the servicing of the meeting rooms.

Responsibilities

• Greet guests and provide excellent service
• Prepare and assemble welcome amenities
• Ensure all cash drops are done in accordance with proper cash handling procedures
• Maintain a clean and organized front desk area
• Handle confidential guest information
• Resolve guest complaints professionally and quickly
• Work with food & beverage operations including bartending and barista duties
• Create a welcoming, helpful, and exceptional guest experience while maintaining a clean, comfortable, and inviting environment
• Oversee the Hotel Host Stand, Bakery Café, Guest Kitchen, guest check‑in/out, and meeting room servicing

Qualifications

• A true desire to satisfy the needs of others in a fast‑paced environment
• Team player
• Refined verbal and written communication skills
• Proficient knowledge of computer applications
• Strong analytical, organizational and interpersonal skills
• Previous experience in a hotel or restaurant customer service role preferred
• Strong organization and computer skills required
• Ability to work independently and simultaneously manage multiple tasks
• Outgoing and a proven self‑starter
• Strong command of the English language (speaking, reading, writing)
• Ability to learn quickly and work in a fast‑paced position
• Ability to multi‑task
• Ability to lift, pull, and push moderate to heavy amounts of weight (minimum 20 lbs)
• Ability to stand for long periods of time and move moderate distances
• Must be 18 years or older

Pay

The salary range for this position is $15.00/hour.

Schedule

Weekends and holidays may be required as business needs warrant. Must have schedule flexibility for both AM/PM shifts, weekends and holidays.