Guest Services Agent

About the role

Department summary: The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission. The Luskin Conference Center is a no-tipping environment.

Position summary: We are seeking a welcoming, professional, and detail-oriented Guest Services Agent to join our front office team. As the primary point of contact for our guests, the Guest Services Agent operates our 24-hour front desk, ensuring an seamless, memorable experience from arrival to departure.

Responsibilities

• Serve as the primary point of contact for guests
• Operate the 24-hour front desk
• Ensure a seamless, memorable guest experience from arrival to departure

Qualifications

• 1+ years in-person customer service experience (Required)
• Hotel or hospitality industry experience (Preferred)
• Experience working in a university setting (Preferred)
• Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)
• Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required)