Guest Services Agent

About the role

Our team at Hotel Bardo Savannah is seeking a passionate and dynamic hotel Guest Services Agent to join our Front Office team. This individual will be responsible for setting the tone for the guest experience, anticipating and fulfilling requests to ensure each guest has an unforgettable experience.

Responsibilities

• Provide welcoming and exceptional service upon guest arrival and for the duration of their stay to create a fun, meaningful experience for guests
• Check-in and check-out guests according to resort procedure
• Address guest requests, challenges or complaints in a friendly, attentive and timely manner
• Effectively communicate Front Office and guest needs to management or other departments
• Manage reservations and VIP guest amenities/requests
• Maintain a working knowledge of resort operations, the Bardo brand and available guest services and resort programming
• Maintain and uphold brand, operational, culture and service standards in all guest areas and across the resort

Qualifications

• Previous experience as a front desk agent in an upscale hotel or resort environment is preferred
• Hard-working team player with a positive attitude and strong attention to detail
• Passionate about hospitality and providing elevated service, and possess a desire to learn
• Able to multitask and make decisions in a fast-paced environment
• Excelling at verbal and written communication
• Excellent presentation and grooming standards
• Previous experience with hotel property management systems is a plus
• Able to endure abundant physical movement in various work areas
• Able to maintain a friendly and welcoming demeanor when addressing guests