Guest Service Agent
Peachtree Group · Lansing, MI · 3 mo ago
On-siteCustomer ServiceFull-time
About the role
The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Responsibilities
- Process check-ins/outs
- Secure payment
- Verify and adjust billing
- Aid guests with reservations and requests
- Anticipate guest needs
- Exceed expectations
- Implement creative solutions
- Provide exceptional service
- Comply with brand standards
Benefits
- Comprehensive benefits package
- Including medical, dental, vision, disability, and life insurance
- Generous 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Access to Employee Fund