Guest Services Agent

About the role

Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay.

Responsibilities

• Open the door and greet guest with “sense of arrival” by using proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guest’s vehicle if requested or give directions to parking areas for self-park.
• Assist guests with requested reservations for resort properties.
• Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building.
• Maintain furniture arrangement as required by season or event.
• Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions.
• Inform supervisor of any guest problems or unusual circumstances.

Requirements

• Candidates must be 18 years or older to apply.
• Candidates must possess a valid driver’s license.
• Strong verbal and written communication skills are necessary.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Benefits

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We invest in associates’ development, offering ongoing personal development opportunities and collaboration across functions. The benefits package includes a competitive salary, health, vision, dental, 401(k) with company matching, and more.

Pay

The hourly range for this position is $10.40 - $15.60.

Schedule

This is a part‑time opportunity working weekdays and weekends. Shifts will vary between 6:00 am and 11:00 pm.