Guest Services Agent

We need to output HTML fragment with sections: About the role? The posting includes Overview, Responsibilities, Qualifications, Benefits. Also maybe "Location" but that's minor metadata; we can fold into a short

. No Pay or Schedule sections because not present. Also need to include section headings using

. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO etc. There's none. Remove duplicated lines. Remove application instructions (none). Remove Posting Date line? It's metadata; we can fold into short

  or drop. Probably drop. We need to include location maybe in a short

  . Also company description at top: "Hourly Highgate Hotels Highgate is a leading real estate investment..." That's overview about company; we could put under "About the role"? Actually "About the role" is not present; but we have Overview describing Guest Service Agent responsibilities. Could treat Overview as a prose paragraph. Could also have a section "About the role" with that overview? The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content. We have Overview (description of role). Could map to "About the role". Responsibilities section present. Qualifications present. Benefits present. Possibly Skills? Not separate; qualifications include skills. We'll not create Skills if not explicit. Thus sections: About the role (overview), Responsibilities, Qualifications, Benefits. We need to preserve all substantive info: include company description? The overview includes description of Highgate? The first paragraph is about Highgate company. That is substantive; we could include it in About the role or maybe a separate "About the company". But instruction only gives examples; we can add other headings if needed? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those. The company description could be part of About the role. Thus About the role paragraph: combine the first paragraph about Highgate and the Overview paragraph about Guest Service Agent responsibilities? Actually Overview is separate: "Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service..." That's substantive. We'll combine both into About the role prose. Responsibilities: list each responsibility as

  . Need to preserve all. There are many bullet-like sentences. We'll create

  with each sentence as
  • . Ensure we don't miss any. Qualifications: list each qualification as
  • . There are many sentences. We'll create
    . Benefits: list each benefit as
    • . The benefits paragraph includes multiple sentences; we need to break into list items. The benefits text: "We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future. Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions Paid holidays Paid vacation Paid sick leave (provided in accordance with applicable law) Employee assistance program (EAP) Educational opportunities / Tuition reimbursement Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law For Employees Based In Washington 8 paid holidays per year Up to 20 days of paid vacation per year, based on classification and length of service Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next. For Employees Based In Colorado 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year Up to 20 days of paid vacation per year, based on classification and length of service 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked. For Employees Based In California 8 paid holidays per year Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO. Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next. Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable." We need to preserve all that detail. We'll break into list items maybe grouping similar but must preserve all info; we can keep as separate list items for each distinct benefit. Could be many items; that's okay. We also need to include location maybe as a short

      . The location line: "Location Residence Inn Montgomeryville 1110 Bethlehem Pike North Wales , PA 19454". We'll put that as a

      before sections or after About the role. We must not repeat job title as heading. The job title is "Hourly Highgate Hotels Highgate is a leading real estate investment..." Actually the title maybe "Hourly"? Not sure. We'll not add heading for it. We must not include Posting Date line; we can drop. Now produce HTML fragment. Let's craft:

      Location: Residence Inn Montgomeryville, 1110 Bethlehem Pike, North Wales, PA 19454

      About the role

      [company description + overview]

      We need to combine company description and overview into one paragraph? Could be two paragraphs but instruction says use

      for prose. Could have multiple

      inside section. That's fine. We'll put two

      inside About the role: first company description, second overview. Now Responsibilities

      with

      • each. Qualifications

        with

        • each. Benefits

          with

          • each. Let's extract responsibilities list exactly as in text: - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. - Review Front Office log and Trace File daily. - Answer inquires from guests regarding restaurants, transportation, entertainment, etc. - Follow all cash handling and credit policies. - Be aware of all rates, packages and special promotions as listed in the Red Book. - Be familiar with all in-house groups. - Be aware of closed out and restricted dates. - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. - Be familiar with hospitality terminology. - Have knowledge of emergency procedures and assist as needed. - Handle check-ins and checkouts in a friendly, efficient and courteous manner. - Use proper two-way radio etiquette at all times when communicating with other employees. - Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Be able to complete a bucket check, room rate verification report, and housekeeping report. - Balance and prepare individual paperwork for closing of shift according to hotel standards. - Maintain and market promotions and guest programs. - Maintain a clean work area. - Assist guests with safe deposit boxes. Check for duplicates: none. Now Qualifications list: - College course work in related field helpful. - Experience in a hotel or a related field preferred. - High School diploma or equivalent required. - Computer experience required. - Customer Services experience preferred. - Flexible and long hours sometimes required. - Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. - Ability to stand during entire shift. - Maintain a warm and friendly demeanor at all times. - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. - Must be able to multitask and prioritize departmental functions to meet deadlines. - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. - Attend all hotel required meetings and trainings. - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. - Must be able to cross-train in other hotel related areas. - Must be able to maintain confidentiality of information. - Must be able to show initiative, including anticipating guest or operational needs. - Perform other duties as requested by management. Check duplicates: some repeated phrases about approach etc. We'll keep as is. Now Benefits list: need to break into items preserving details. Let's parse: - We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future. - Medical insurance - Dental insurance - Vision insurance - Life insurance - Short-term and long-term disability insurance - 401(k) Retirement Plan with employer matching contributions - Paid holidays - Paid vacation - Paid sick leave (provided in accordance with applicable law) - Employee assistance program (EAP) - Educational opportunities / Tuition reimbursement - Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law - For Employees Based In Washington: - 8 paid holidays per year - Up to 20 days of paid vacation per year, based on classification and length of service - Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next. - For Employees Based In Colorado: - 8 paid holidays per year - Employees working in the City of Denver receive 64 hours of designated holiday time per calendar year - Up to 20 days of paid vacation per year, based on classification and length of service - 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked. - For Employees Based In California: - 8 paid holidays per year - Up to 20 days of paid