Guest Services Agent

Department: Program | FLSA Status: Non‑Exempt (Part‑Time) | Salary: $15.00–$17.75 per hour | Reports to: Club Director | Typical work schedule: School year – Mon – Fri, 2:00 pm and 7:30 pm; Summer – Mon – Fri, varying between 7:30 am and 5:30 pm; occasional nights and weekends with proper notice.

Responsibilities

• Greets everyone in a professional manner, by welcoming and directing them appropriately.
• Notify company personnel of visitor arrival.
• Receive and input all attendance/programming rosters into the organization’s member‑tracking software.
• Inform visitors by answering or referring inquiries.
• Direct visitors by maintaining employee and department directories.
• Maintain security by following procedures and monitoring the logbook.
• Operate telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Keep a safe and clean area by complying with procedures, rules, and regulations.
• Support continuity among work teams by documenting actions, irregularities, and continuing needs.
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned.

Requirements

• Telephone skills
• Verbal communication
• Professionalism
• Customer focus
• Organizational ability
• Ability to empathize and handle sensitive information with care and professionalism
• Supply management
• Expertise with phone systems
• Previous experience with Microsoft Office software

Certification / Association

• Must be able to be registered by the organization with Boys & Girls Clubs of America (www.mybgca.net).
• Complete required assigned trainings.

Education / Experience Requirements

• Prior youth‑work experience in a paid or volunteer capacity preferred.
• Excellent communication skills, both verbal and written.
• Proficient in using various computer software programs.
• Proficient in data entry and export from various software programs.

Physical Requirements / Work Environment

• Prolonged standing, walking, talking, hearing, sitting, and bending for long periods.
• Occasional kneeling, running, and/or climbing.
• Ability to use telephone and other office equipment.
• Ability to lift, move, manipulate, or hold objects up to 25 lb; objects exceeding 25 lb require assistance.

General BGCNN Expectations

• Healthy Behavior Modeling: Staff are expected to model an active, healthy lifestyle while working with members.
• Inclusive Environment: Create child‑friendly spaces where youth/teens of all backgrounds can succeed; embrace and support DEAI (Diversity, Equity, Accessibility, Inclusion).
• Continuous Learning: Participate in annual professional development to build capacity in youth development.
• Safe Spaces: Ensure the environment remains free of sexual, physical, or emotional abuse.