Guest Service Specialist

About the role

The Fresh Market is seeking a dynamic Guest Service Specialist to join our team. This role embodies passion, excellence, hospitality, and teamwork, delivering an exceptional guest experience while maintaining operational standards.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Absorb and assist in managing the department, inventories, and team for effective minimization of product loss.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Preferred Qualifications

• High school diploma or equivalent.
• Retail, culinary, and/or grocery experience.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Physical And Work Conditions

• Repetitive hand/arm movements, grasping, bending, reaching.
• Ability to lift, push, or pull up to 50 pounds by oneself.
• Exposure to extreme temperatures.
• Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law).
• Wear an approved hat, hair net, and/or beard guard, and personal protective equipment.