Guest Service Specialist

About the role

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. As a Guest Service Specialist you will be the store’s front‑end point person for hospitality, guest flow, and cash operations, leading by example to maintain efficiency, merchandising, and cash office controls while ensuring every guest leaves with an exceptional impression.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage front‑end guest flow and efficiency by directing and supporting cashiers, minimizing backups to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach throughout the store.
• Assist in managing department inventories and the team to effectively minimize product loss.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.
• High school diploma or equivalent (preferred).
• Retail, culinary, and/or grocery experience (preferred).
• Experience with electronic shelf label systems, inventory management technology, or AI‑enabled retail tools (preferred).

Benefits

• Team member discount up to 40%.
• Early Earn Wage Access – access up to 50% (max $500) of earned wages on‑demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time‑off purchase plans.
• Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and many more.

Physical and Work Conditions

• Repetitive hand/arm movements, grasping, bending, reaching; ability to lift, push, or pull up to 50 lb unassisted.
• Exposure to extreme temperatures.
• Use of tools and equipment: knives, ladders, step‑stools, box cutters, pallet jacks, etc.
• Long periods on feet; standing or walking without a break for up to 4 hours (or as required by law).
• Required personal protective equipment: approved hat, hair net, and/or beard guard.

Schedule

Flexible schedule required, including weekends, days, evenings, and holidays.