Guest Service Specialist
About the Role
As a Guest Service Specialist (GSS) at Mister Car Wash, you’ll be the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience. Join us as we accelerate growth across the country and be part of an extraordinary team where energy is high and people are at the center of everything we do.
Our industry-leading training programs will immerse you in our culture, brand standards, and operational playbook, setting you up for career growth as we scale nationally.
Responsibilities
- Greet every customer with a wave and a smile.
- Enthusiastically sell our products and Unlimited Wash Club membership program.
- Genuinely thank each customer for choosing Mister.
- Anticipate and solve customer needs.
- Ensure each customer leaves with a clean, dry, and shiny car.
- Enjoy variety, hands-on work, and rewarding days.
- Keep our sites clean, inviting, and well-maintained.
- Collaborate with team members to complete tasks and achieve goals.
Requirements
- Enjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality-type roles.
- Sell with passion and energy.
- Love working with others to get things done.
- Thrive in a fast-paced, outdoor work environment.
- Are open to feedback and learning new things.
- Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
- Have the energy to stay on your feet and the strength to lift what’s needed.
Benefits
- Same-day pay, giving you access to your money as you earn it.
- Paid time off (PTO) from day one.
- Affordable medical, dental, and vision coverage.
- 401(k) match.
- Tuition reimbursement.
Why Join Us
At Mister Car Wash, everything we do is guided by our core values: We Care, We Work Hard, and We Have Fun. You’ll work in a high-energy environment where team members are the heart of the business, and your contributions make a real difference every day.
For an inside look at what it’s like to work with us, watch our Day in the Life video.