Guest Service Specialist

Mister Car Wash is leading the industry as the nation’s largest and most innovative car wash brand. Our team members make a difference every day by delivering exceptional customer service. Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience.

About the role

As we accelerate our growth across the country, we’re looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. This role is ideal for someone who enjoys making meaningful connections with customers and thrives in a fast-paced, outdoor work environment.

Why join us

• Be part of an extraordinary team where the energy is high and people are the heart of the business.
• Supercharge your career growth with industry-leading training programs that immerse you in our culture, brand standards, and operational playbook.
• Access same-day pay, allowing you to receive your earnings as you earn them.
• Enjoy comprehensive benefits, including PTO from day one, affordable medical, dental, and vision coverage, 401(k) match, and tuition reimbursement.

Everything we do is guided by our core values: We Care, We Work Hard, and We Have Fun.

Responsibilities

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Genuinely thank each customer for choosing Mister.
• Anticipate and solve customer needs.
• Ensure each customer leaves with a clean, dry, and shiny car.
• Keep our sites clean, inviting, and well-maintained.
• Collaborate with team members to complete tasks and achieve goals.
• Enjoy variety, hands-on work, and rewarding days.

Requirements

• Enjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality-type roles.
• Sell with passion and energy.
• Love working with others to get things done.
• Thrive in a fast-paced, outdoor work environment.
• Are open to feedback and learning new things.
• Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
• Have the energy to stay on your feet and the strength to lift what’s needed.

Want to learn more about the role? Check out our Day in the Life video for an inside look at what it's like to work with us.