Guest Service Representative - Substitute

About the role

At Tricoci University of Beauty Culture, we are committed to delivering exceptional beauty education and creating a nurturing environment for our students and clients. Our mission is to support students in achieving their professional goals while providing outstanding service to our guests.

Position Overview

As a Substitute Guest Service Representative, you will step in to provide essential support during busy times or staff shortages. Your role will involve delivering excellent customer service, managing guest interactions, and ensuring a seamless experience for visitors at our campus.

Key Responsibilities

• Welcome guests and students with warmth and professionalism
• Answer phone calls and handle inquiries regarding our programs and services
• Absorb and manage guest interactions and services rendered
• Address any guest concerns or feedback promptly and effectively
• Collaborate with team members to ensure a positive guest experience
• Support administrative tasks as needed based on the operational requirements of the university

Why Work With Us?

• Join a well-respected institution that emphasizes beauty education and professional growth
• Work in a supportive environment with a commitment to teamwork and excellence
• Flexible scheduling that allows for work-life balance
• Opportunities for learning and development in the beauty industry
• Enjoy exclusive discounts on beauty services and products
• Fill in when available

Requirements

• High school diploma or equivalent; further education in hospitality or customer service is a bonus
• Prior experience in customer service or guest-facing roles preferred
• Strong communication and interpersonal skills for effective guest engagement
• Organizational skills with the ability to manage multiple priorities
• Familiarity with Microsoft Office Suite; experience with CRM systems is advantageous
• A positive attitude and willingness to step in and assist when needed
• Flexible availability based on operational needs, including weekdays, evenings, or weekends

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

Pay

The expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.