Guest Service Representative - Part Time (Horseshoe Hammond)

Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Solicits and identifies new gaming customers for the Caesars Rewards program.
• Offer our guest our signature Visa’s and the benefits of having one of our cards.
• Maintains customer information, assuring the highest standards of data entry and confidentiality.
• Provide superior level of guest service.
• Maintain extensive knowledge of products, services, promotions, and programs.
• Communicate with guests, peers, and leadership effectively and professionally.
• Responds promptly and discreetly to guest inquiries or concerns.
• Ensure that high limit players are recognized and acknowledged.
• Update account information through CMS, Experience and PKMS.
• Act as a guest liaison, handle issues & resolve situations to ensure smooth operations and excellent customer service.
• Follow all submissions, SOPs, and IGC requirements.
• Responsible for fostering a fun environment.
• Responsible for being gracious to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Maintains a professional work environment with management and staff.
• Must be willing to help with promotions, when needed.
• All other duties assigned by management.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• High School diploma or GED required.
• Analytical skills and customer service orientation required.
• Must have the ability to make sound decisions in providing complimentary items based on tracked play.
• Excellent interpersonal, communication, team building and problem-solving skills required.
• Able to perform multiple tasks in an efficient manner.
• Experience in data input, able to type 25 words per minute.
• Must have 3-5 years of customer service experience.
• Flexible to work various shifts, weekends, and holidays.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.
• Additional Requirements:
  • Must be able to lift/carry objects up to 40 pounds.
  • The ability to resolve stressful situations.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

About the role

Horseshoe Casino Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!