Guest Service Representative- Hotel- Part Time (Harrah's Ak-Chin Casino)

About the Role

A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing, energetic, genuine and customer-oriented personality is vital for this position.

Responsibilities

• Check guests in and out of hotel following established procedures
• Act as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling
• Accurately inform guests of shows, facilities, services and room amenities available at Harrah's
• Assist guests by attempting to honor special requests for specific accommodation and present options when those requests cannot be met
• Follow up with each guest as needed
• Assist guests with information about local area attractions
• Answer phone professionally and energetically and assist guests with questions/concerns
• Proactively check reservations for accuracy to ensure seamless service
• Maintain energy level and remain attentive while standing on feet throughout an 8–10-hour shift
• Maintain a clean and spotless work area
• Aid guests with luggage, in the absence of a Bell Person, to reduce wait time for guests

Qualifications

• High School Diploma or GED required
• Must have customer service experience
• Computer experience and proficiency in common computer applications and Internet use is required
• Must be able to speak, read, write and understand English
• Must possess the ability to add, subtract, multiply and divide
• Must present a polished, impeccable appearance and a professional demeanor
• Must perform duties with a sense of urgency
• Must be able to work flexible hours and be open to corrective feedback and direction
• Must be personable and energetic
• Ability to handle large/heavy items up to 50 pounds
• Must be able to sit, stand, bend, squat, walk and run
• Must be able to stand up to 10 hours per day
• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
• Must be able to work at a fast pace, efficiently
• Must be able to respond to visual, olfactory and aural cues
• Must be able to operate in mentally and physically stressful situations
• Must be able to work a flexible schedule including weekends, evenings and holidays