Guest Service Representative - Full-Time - Virginia

About the Role

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments.

Responsibilities

• Welcomes customers.
• Responsible for executing new card sign-ups utilizing handheld devices and desktop computers at the Live! Rewards Center.
• Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
• Informs members of benefits, contests, and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines, excluding discretionary authority to issue promotional play.
• Assists with payment of slot jackpots, ticket fills, and equipment jams.
• Repairs minor slot machine malfunctions.
• Notifies slot technicians when machine malfunctions require technical assistance.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues, and concerns in a courteous and professional manner.
• Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
• Complies with internal controls, standards, and procedures.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties may be assigned.

Requirements

• High school diploma, GED, or equivalent work experience in a customer service environment.
• Must have the ability to secure and maintain licensure as required by the Virginia Gaming Control Board or any other applicable regulatory entity.
• Available to work flexible shifts, weekends, and holidays.
• Must be able to work in an environment exposed to alcohol and smoking.

Skills

• Excellent customer service and interpersonal skills.
• Ability to communicate with team members and guests.

Physical Requirements

• Ability to stand for long periods of time without sitting or leaning.
• Ability to move around the casino with a sense of urgency.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Benefits

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Exclusive Discounts on Travel, Services, Goods, and Entertainment

About Us

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.

Live is a 24-hour/7 days per week high-energy casino with a culture committed to fairness, teamwork, and most importantly FUN. The casino is large and fast-paced, requiring the ability and energy to move about it with a true sense of urgency!