Guest Service Representative - Courtyard by Marriott, Holland

About the role

The Courtyard is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Responsibilities

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Sell the property according to the Suburban Inns sales standard
• Gather the appropriate data from each guest, from address information to credit cards and signatures
• Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
• Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unusual occurrences to the next shift
• Complete any required emergency training needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
• Maintain a neat and clean workspace at the front desk and adjacent areas
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
• Responsible for the settlement and reconciliation of guest accounts and paperwork
• Balance cash drawer and make appropriate cash drops
• Provide excellent guest service:
• Supply information to guests regarding hotel policies, services, and amenities
• Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
• Handle all guest concerns and be able to problem solve in a tactful, professional manner
• Maintain open lines of communication between all departments within the hotel
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Requirements

• Must have weekend availability
• Pay starts at $15-$17/hour, based on experience

Qualifications

• Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Minimum formal education of a high school diploma or equivalent related experience
• CPR Training (may be completed upon hire)

Benefits

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Motmonetary recognition program
• Motmonetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Pay

Pay starts at $15-$17/hour, based on experience

Schedule

Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs